Refund and Returns Policy

At Yes Gadgets, we strive to ensure your satisfaction with every purchase. If you need to return an item or request a refund, please review our policy below to ensure a smooth process.

1. Return Eligibility

Timeframe: Items must be returned within 30 days of receipt.
Condition: Products should be unused, in original packaging, and in the same condition as when received. Any item that is damaged or altered will not be eligible for a refund or exchange.
Exclusions: Certain items are non-returnable, including but not limited to:
– Opened software or digital downloads
– Custom or personalized items
– Gift cards
– Perishable goods (e.g., batteries)

2. How to Return an Item

1. Contact Us: Before returning an item, please contact our customer service team at support@yesgadgets.com or call us at 0746 125 231. Provide your order number and details of the item you wish to return.
2. Return Authorization: You will receive a Return Authorization Number (RAN) and instructions on how to proceed with the return.
3. Pack and Ship: Carefully pack the item in its original packaging. Include a copy of the original invoice and the RAN. Ship the item to the address provided by our customer service team.

3. Refund Process

Processing Time: Once we receive and inspect the returned item, we will process your refund within 7 business days.
Refund Method: Refunds will be issued to the original payment method. Depending on your bank or credit card provider, it may take an additional 5-10 business days for the refund to appear in your account.
Shipping Costs: Original shipping costs are non-refundable. If the return is a result of our error, we will reimburse the return shipping costs.

4. Exchanges

Process: If you wish to exchange an item for a different model or color, please return the original item following our return process and place a new order for the desired item.

5. Damaged or Defective Items

Report Issues: If you receive a damaged or defective item, contact us immediately at support@yesgadgets.com with your order number and photos of the issue.
Resolution: We will arrange for a replacement or issue a full refund, including any applicable shipping costs.

6. Changes to the Policy

Yes Gadgets reserves the right to update or modify this policy at any time. Any changes will be posted on our website and will apply to all orders placed after the date of the update.

For any questions or concerns regarding our refunds and returns policy, please reach out to our customer service team at support@yesgadgets.com.

Thank you for shopping with Yes Gadgets!